At Daniel Harvie Window Cleaning, we aim to provide a professional, reliable service at all times. However, we recognise that occasionally things may not go as expected. If you are unhappy with any aspect of our service, we take your concerns seriously and are committed to resolving them fairly and promptly.

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How to Make a Complaint

If you wish to raise a complaint, please contact us using one of the following methods:

• Email: info@danielharvie.co.uk

• Phone: 07482 327 374

• Contact Form: Available on our website

 

When contacting us, please include:

• Your name and address

• The service provided

• The date of the service

• A clear description of your concern

 

Providing this information helps us investigate and resolve your complaint as quickly as possible.

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What Happens Next

Once your complaint has been received, we will acknowledge it within 2 working days. We will then review the details and, where necessary, arrange to inspect the issue or discuss it further with you.

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We aim to provide a full response within 5 working days. If further investigation is required, we will keep you informed of progress and agree on a reasonable timescale for resolution.

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Our Resolution Process

Where appropriate, we may offer:

• A return visit to address the issue

• A re-clean of the affected area

• A partial or full refund where justified

All complaints are handled fairly, professionally, and with the goal of achieving a satisfactory outcome for both parties.

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Escalation

If you are not satisfied with our initial response, please let us know and your complaint will be reviewed by senior management. We will reassess the situation and provide a final decision.

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Commitment to Improvement

We use feedback and complaints as an opportunity to improve our services. All complaints are recorded and reviewed to help maintain and raise our service standards.