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Privacy Notice

Daniel Harvie Window Cleaning (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly. This Privacy Notice explains what information we collect, how we use it, and your rights under UK data protection law (UK GDPR & Data Protection Act 2018).

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1. Who We Are

Daniel Harvie Window Cleaning
Glasgow, United Kingdom
Phone: 07482 327 374

We act as the “Data Controller” for the personal information you provide.

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2. Information We Collect

We may collect the following information when you contact us, request a quote, or use our services:

Personal details

  • Name

  • Address

  • Email address

  • Phone number

Service-related information

  • Property details (e.g., access information, window size)

  • Service history

  • Payment information (GoCardless reference, not full card details)

Website information

  • Forms you submit

  • Cookies and analytics data (if enabled)

  • IP address and browser type

We do not collect sensitive personal data unless voluntarily provided for specific reasons.

 

3. How We Use Your Information

We use your personal data to:

  • Provide quotes and respond to enquiries

  • Deliver window cleaning and exterior cleaning services

  • Schedule regular 4-weekly or agreed visits

  • Manage payments and invoicing

  • Send service updates or reminders

  • Improve our website and customer experience

  • Comply with legal and insurance obligations

We only collect information that is necessary for delivering our services.

 

4. Lawful Basis for Processing

We process your personal data under the following lawful bases:

  • Contract: To provide our cleaning services and communicate with you

  • Legitimate interests: To manage operations, improve services, and send useful updates

  • Consent: Where you explicitly agree (e.g., marketing communications)

  • Legal obligation: For tax, insurance, and record-keeping requirements

 

5. How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect your personal information. This includes:

  • Secure email and data storage

  • Restricted staff access

  • Encrypted payment handling through GoCardless

  • Regular monitoring of systems

We do not store bank card numbers or full payment details.

 

6. Sharing Your Information

We only share your information when necessary, including:

  • GoCardless (for payments)

  • Email providers

  • Website hosting provider

  • Insurance partners (if required for claims)

We do not sell, rent, or trade your personal data to third parties.

 

7. How Long We Keep Your Data

We keep your personal information only for as long as necessary:

  • Service records: up to 6 years (legal requirement)

  • Enquiries: 12 months

  • Payment records: as required by HMRC

You can request deletion at any time (see below).

 

8. Your Data Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data

  • Object to certain uses of your information

  • Restrict processing in specific circumstances

  • Move your data to another provider (data portability)

  • Withdraw consent for marketing at any time

To exercise these rights, contact us using the details above.

 

9. Cookies & Website Tracking

Our website may use cookies to:

  • Improve user experience

  • Analyse website traffic

  • Help with functionality and security

You can disable cookies via your browser settings.
A full Cookie Policy can be provided on request.

 

10. Links to Other Websites

Our website may contain links to third-party sites (e.g., Google reviews, social media).
We are not responsible for their privacy practices.

 

11. Complaints

If you have concerns about how your data is handled, please contact us first so we can help resolve the issue.

You also have the right to contact the UK’s data regulator:

Information Commissioner’s Office (ICO)
www.ico.org.uk

 

12. Changes to This Privacy Notice

We may update this notice occasionally to reflect changes in our services or legal obligations.
The latest version will always be available on our website.

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